"The out of hours service is valuable local resource which means so much to the residents. From being somewhere people can discuss problems in an a relaxed and friendly environment, to having somewhere to make new friends. People come from far and wide because of everything it has to offer." (Greg Clark, MP and Mental Health Resource Patron).

What is our out-of-hours service?

Our out of hours service (formally known as the 'Serenity cafe'), is a 'safe space' for those with mental health conditions in order to provide access to peer support and 1-1 support to enable people to manage their mental health. 

The groups calls provide 1:1 support and group-based activities designed to help clients manage their mental health. We share tools and techniques to manage mental health conditions, enabling people to maintain their health, take control of their personal circumstances and prevent deterioration.

In 2019 we supported 55 people through a mental health crisis with this service.

When does this service take place?

We cannot currently offer face to face support but these group calls run on Sundays 3-6pm

Our experienced staff and volunteers are on hand to help you improve your immediate wellbeing and provide a safe space for you if you are in need of support and guidance to prevent escalation. 

To join our free out of hours group calls, please follow the instructions below:

  • Dial 0808 133 0149 & follow the instructions.
  • Group ID 5000 #
  • Group pin 9512 #
  • Say your name #

Mental Health Resource out of hours service

Serenity Cafe case study

"The Serenity Café has given me a safe space to come to and this has helped me to develop my graphic design projects. I don’t have to worry that I wouldn’t be accepted – I feel safe there."

Any questions? Get in touch!

Name Phone Email
Carol, Hub Manager 07526 203899 [email protected] 


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